Project Associate (Compliance System Solutions)

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Industry:
N.G.O./Social Services
Category:
Operations
Total Position:
1
Job Type:
Fixed Term ( First Shift (Day) )
Department:
UN-IOM
Job Province:
Islamabad Capital Territrory
Job Location:
ICT
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
GS-7
Minimum Experience:
5 Years
Apply By:
Dec 8, 2022
Posted On:
Nov 24, 2022
Job Description

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to many thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs

Context:

Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Project Officer – System

Solutions Champion and direct supervision of the Project Coordinator –

Compliance the successful candidate will be based in Islamabad, Pakistan and will have the following duties and responsibilities:

RESPONSIBILITIES AND ACCOUNTABILITIES:

  • Alongside the Project Officer (Compliance SSC), serve as START subject matter experts and a touchpoint for START-related questions, concerns, and proposed enhancements from RSC personnel. Assist in implementing issue management procedures as outlined in program governance by refining RSC staff requests before submission to the Refugee Processing Center (RPC). Help the Project Officer (Compliance SSC) conduct analysis with other SSCs on requests to the RPC as needed.
  • Assist RPC START Teams in backlog prioritization efforts by providing analysis and feedback on system enhancements and provide additional analysis and support to START Production Support (SPS) tickets as requested by RPC SPS Team.
  • In coordination with the Project Officer (Compliance SSC), participate in and present at Production Support meetings and other forums as needed, speaking on the top questions/issues/pain points the SSC has heard/received from RSC colleagues so that RPC can maintain situational awareness.
  • Assist with: RSC communication to the RPC; completing and assigning RPC Data Call Requests; participating in RPC and SSC collaboration and knowledge-sharing forums; maintaining awareness of PRM, RPC and RSC policies, plans, initiatives and developments that impact RSC staff; and planning and coordinating various opportunities for RSC involvement in the practice, collaboration, interaction, and education of the new system with the RPC Minimally Lovable Product (MLP) build/development team.
  • Embrace a data protection mindset; motivate colleagues to utilize START functionality like workload views, assignment groups, and filters to track, monitor, and organize work in-system and not outside of the START system.
  • Provide training coordination support and act as a Point of Contact and coordinator for START Training alongside the Project Officer (for RSCs which do not have specialized START Training staff member). As requested, organize additional RSC-led trainings and simulations to reinforce training provided by START Team.
  • As directed by the Project Officer (Compliance SSC), perform monitoring activities through filtering and other mediums on current case processing workflow and data use practices and propose changes or suggest efficiencies where necessary; perform spot check/quality checks on START cases to ensure RSC staff are using functionality as intended; and provide spot check analysis and recommendations to RSC leadership and RPC.
  • Draft RSC  updates to existing local SOPs in coordination with local SOP leads (e.g., provide feedback from observations that require local or overall USRAP SOP update).
  • Provide START training sessions and onboarding for new hires at the RSC where necessary, and refresher training for areas where SSC notices challenges or inconsistencies in caseworker performance.
  • In relation to testing and functionality, facilitate and coordinate User Acceptance Testing as needed and serve as the primary contact for the RPC MLP Build / Development Team. Support RPC MLP Build/Development Team with Design and Deployment considerations by analyzing new requirements, design, and build for accuracy and relevancy, with recommended revisions on an as-needed basis.
  • Perform other duties as assigned. 

REQUIRED QUALIFICATIONS AND EXPERIENCE:

EDUCATION:

  • Bachelor’s degree with five years of relevant professional experience; or
  • High School Degree/Certificate with seven years of relevant professional experience. 

EXPERIENCE:

  • Demonstrated proficiency with START is an strong advantage;
  • Experience in USRAP, particularly in RSC processing activities, is preferred;
  • Knowledge of USRAP program implementation and familiarity with IOM's administrative, financial and business rules and practices is desirable;
  • Strong written and verbal communication skills and ability to effectively communicate with and lead a team;
  • Excellent computer skills and a high level of proficiency in spreadsheet and database applications.  

LANGUAGES:

Required:

  • Fluency in English (oral and written).

Desirable:

  • Working knowledge of any local language/s. 

IOM provides equal opportunity to all qualified female and male including the physically challenged candidates.

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