ORGANIZATIONAL CONTEXT AND SCOPE:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Pakistan. RSC Pakistan manages US resettlement activities in Pakistan. RSC Pakistan prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.
Under the overall supervision of the Chief of Mission in Pakistan and the Project Manager, RSC Pakistan, and the direct supervision of the Project Officer, CCC, RSC Pakistan, the Senior Project Assistant (Compliance, Systems Solutions Champion) has the following duties and responsibilities:
RESPONSIBILITIES AND ACCOUNTABILITIES:
- Serve as the primary change champion for each RSC and the primary point of contact (POC) to drive communication between the RPC Minimal Viable Product (MVP) build /development team and the RSC. Serve as the primary POC for the RPC MVP build /development team and liaise with RPC staff to maintain awareness of and active relationships with relevant POCs needed to review new functionality.
- Serve as the focal point for RPC engagement related to review, verification, or validation of the development of the new solution, as well as other RPC-driven changes.
- Participate in ad-hoc committees and working groups comprised of representatives from the RPC, RSC, and external partners responsible for the development of the new MVP solution. Leverage knowledge and expertise in the current START processes and technology solutions to support these discussions.
- Support RPC MVP build /development team with Design and Deployment considerations by analyzing new requirements, design, and build for accuracy and relevancy, with recommended revisions. Work with the RPC MVP build /development team to ensure system requirements are testable.
- Maintain a thorough and current awareness of RSC and RPC policies, plans, initiatives, and developments that impact or otherwise influence RSC caseworkers and staff.
- Facilitate and execute UAT at the RSC on at least a quarterly basis, working with RSC staff members to incorporate broad feedback. Use available RSC resources to fully test and further build on system knowledge and associated workflows, as well as prepare colleagues for the MVP solution change.
- Maintain and update testing documentation and provide
- UAT results and feedback to the RPC. Participate and/or facilitate test scenarios and reviews/communicates with the RPC throughout the testing life cycle to ensure escalation of issues as appropriate.
- Plan and coordinate various opportunities for RSC involvement in in the practice, collaboration, interaction, and education of the new system with the RPC MVP build /development team. Provide RSC with the latest updates on MVP system development and support knowledge sharing back to respective units.
- Become a subject matter expert (SME) on the usage of the new system to participate in ‘Go-Live’ activities as a local resource at the RSC and SME.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
- Completed secondary education required with six years of working experience.
- Bachelor’s degree in Social Sciences or related field with four years of working experience
- Deep understanding (5+ years required) of knowledge of current RSC and/or USRAP, policies, and standards and START system processes and system steps.
- Excellent computer skills - Word, Excel and Internet
- General familiarity with RPC and USRAP programmatic responsibilities, processes, and policies.
- Knowledge of USRAP program implementation and familiarity with IOM's administrative, financial, and business rules and practices is desirable
- Ability to work with a high degree of autonomy in planning, organizing, and carrying out the assigned responsibilities, including coordinating activities with professional staff.
- Ability to communicate with all staff throughout the RSC and RPC.
- Experience testing web-based solutions is a plus.
- Familiarity with iterative software development methodologies and delivery is a plus.
· Fluency in English (oral and written
· Knowledge of any other local language
IOM provides equal opportunity to all qualified female and male including the physically challenged candidates.